Frequently Asked Questions

We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 10-14 days.Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at veez.decadentbrownies@gmail.com. 

We offer a 100% money back guarantee, if the product is defective or damaged. We give you 14 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please include your name and order number on the returned parcels.Please note: If your package is on the way, you must wait for arrival and return it before receiving a refund 

Shipping times vary as we do ship local & nationwide from different fulfillment centers based on your location. The average shipping time is 10-14 business days. 

Absolutely! We are here to help all of your concerns! Please send us an email to veez.decadentbrownies@gmail.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem promptly.